Blogging from Brookside in Kansas City: A Transaction I Loved

A Transaction I Loved


With most transactions, there is usually something I love about it...because I love doing this job! Every so often, I'll have a situation where I voluntarily take on some extra work that I know will benefit the client. Usually it's the seller.  If my sellers are in a difficult emotional situation, or compromised financially, I will do a few extra things for them that I think will help sell the property at my own expense.  I'm sure many agents do the same.

I listed a house last year for a couple that had four children--the wife had just had baby #4, and of course the house that was the ideal fit for them came on the market 3 days after she gave birth!  So they bought it, moved in, and then I put their house on the market.  Her husband travels often, all the kids are under the age of 6 and she was managing on her own during maternity leave. The home situation just got more complicated when she went back to work.

The house they were selling was one of my favorite homes in Brookside, where I live.  I am good friends with the previous owner, and we had spent many evenings on that beautiful wrap around porch, having dinner, talking and laughing, waving at the folks passing by.  So after the family of six moved out, even though Mrs Seller cleaned the house--the large Thermador stove needed a good scrubbing.  So I hired someone to do that, along with washing the windows.  I told my sellers I was taking care of these items and--wow, did they appreciate it!  They must have thanked me three or four times.  Then, as we went forward and got the house listed, they continued to thank me every time I sent them a market update, and when I had my husband come over and repair the running toilet, and every time I had an open house or picked up their mail and brought it to their new home.  Of course, doing these extra things were overall just small tasks for me, but they meant so much to this couple who had their hands  full with jobs and kids and an infant...

Usually at the end of the transaction, my clients will thank me for my work and services. But getting the constant 'thank you' and 'we really appreciate what you are doing' from this family made me love this transaction even more.  It taught me that spending a few extra bucks to help out my clients is totally worth it--even if they don't thank me as much as this couple did.  I feel it's the way I want to do business.

Mary Hutchison, SRES, ABR

(Brookside/Armour Hills resident, local business supporter, NPR fan, Habitat ReStore volunteer, thankful for the gift of another day!)


Better Homes and Gardens Real Estate/Kansas City Homes

816 510 1262


Comment balloon 11 commentsMary Hutchison, SRES, ABR • February 10 2019 06:49PM


You went above and beyond. They loved it, and you get to feel good about it. I call that a win/win!

Posted by Marte Cliff, Your real estate writer (Marte Cliff Copywriting) 10 months ago

Sometimes  we just  need  to  go that extra  mile.   It pays  off many  times 

Posted by William Feela, Realtor, Whispering Pines Realty 651-674-5999 No. (WHISPERING PINES REALTY) 10 months ago

I know your clients really appreciated all your hard work and efforts to help sell their home. I can remember doing extra things for my clients too. It truly is rewarding, knowing that you did something extra for them. 

Posted by Jerry Newman, Texas REALTOR, San Antonio Military Relocation (Brown Realty, 210-789-4216, 10 months ago

I've always enjoyed going the extra mile as well Mary Hutchison, SRES, ABR whether it be some painting, cleaning, or shoveling.

Posted by Bob "RealMan" Timm, Owner of Ward Co. Notary Services, retired Realtor (Ward County Notary Services) 10 months ago

It's the little things that all add up to a big Win-Win Mary Hutchison, SRES, ABR Well done!

Posted by Lisa Von Domek, ....Experience Isn't Expensive.... It's Priceless! (Lisa Von Domek Team) 10 months ago

 And I love how you do business. You under promise and way over deliver. Congratulations for loving what you do and doing it so well. @Mary Hutchison, SRES, ABR 

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 10 months ago

It's all about that hands-on, personal service, Mary... and it means different things for different clients. I find it's rare that they don't appreciate the effort.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage ) 10 months ago

Good morning Mary - you really went above and beyond because you care and your clients knew it.  It is a labor of love.

Posted by Grant Schneider, Your Coach Helping You Create Successful Outcomes (Performance Development Strategies) 10 months ago

Mary Hutchison, SRES, ABR - There are angels on earth and some are real estate agents just like you! 

Posted by Patricia Feager, MBA, CRS, GRI,MRP, Selling Homes Changing Lives (DFW FINE PROPERTIES) 10 months ago

I am sure they appreciated you so much because you empathised with their situation and took action to help. You show your true nature when you do these things and it will be rewarded I am sure.

Posted by Nick Vandekar, 610-203-4543, Tredyffrin Easttown Realtor, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) 10 months ago

Hi Mary:

Going above and beyond feels good, and it means so much to others! Not everyone does that!


Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 9 months ago